Accessibility Statement

1. Our Commitment

7 Dawn Client Services is committed to ensuring digital accessibility for people with disabilities. We believe everyone deserves equal access to health care information and services, regardless of ability. We are continually improving the user experience for everyone and applying the relevant accessibility standards.

2. Standards We Follow

We aim to conform to level AA of the World Wide Web Consortium (W3C) Web Content Accessibility Guidelines 2.1. These guidelines explain how to make web content more accessible for people with a wide range of disabilities, including visual, auditory, physical, speech, cognitive, language, learning, and neurological disabilities.

We also follow the WAI-ARIA (Accessible Rich Internet Applications) specification to improve the accessibility of dynamic content and custom user interface components.

3. Accessibility Features

Our website includes the following accessibility features designed to improve usability for all visitors:

• Keyboard Navigation: All interactive elements — links, buttons, forms, and menus — are fully operable using only a keyboard (Tab, Enter, Space, and Arrow keys).
• Screen Reader Support: We use semantic HTML5 elements, descriptive ARIA labels, and proper heading hierarchies to ensure content is understandable when read by assistive technologies such as JAWS, NVDA, and VoiceOver.
• Alt Text for Images: Meaningful images include descriptive alternative text. Decorative images are marked so screen readers can skip them.
• Color Contrast: Text and interactive elements meet or exceed WCAG AA contrast ratios (4.5:1 for normal text, 3:1 for large text and UI components) to ensure readability for users with low vision or color blindness.
• Resizable Text: Text can be resized up to 200% using browser zoom controls without loss of content or functionality.
• Consistent Navigation: Navigation menus, links, and page structures remain consistent across the site to reduce cognitive load.
• Focus Indicators: Visible focus outlines are provided on all interactive elements so keyboard users can easily track their position.
• Form Labels: All form inputs have associated labels and clear error messages to assist users with screen readers and cognitive disabilities.

4. Assistive Technologies

Our website is designed to be compatible with the following assistive technologies:

• Screen readers (JAWS, NVDA, VoiceOver, TalkBack)
• Screen magnification software (ZoomText, macOS Zoom, Windows Magnifier)
• Voice recognition software (Dragon NaturallySpeaking)
• Switch navigation devices
• Braille displays

We test our site using a combination of automated accessibility checkers and manual keyboard/screen reader testing to identify and resolve barriers.

5. Known Limitations

Despite our best efforts to ensure accessibility, there may be some limitations:

• Some older PDF documents may not be fully accessible. We are working to replace or remediate these files.
• Third-party embedded content (such as maps or social media feeds) may not fully conform to WCAG standards. We encourage these providers to improve accessibility and select accessible alternatives where possible.
• Some video content may lack captions or transcripts. We are actively adding these to all new video materials.

If you encounter an accessibility barrier that is not listed here, please let us know — we take all feedback seriously and will work to address it promptly.

6. How to Provide Feedback

We welcome your feedback on the accessibility of our website. If you experience any difficulty accessing content, notice a broken feature, or have suggestions for improvement, please contact us:

We aim to respond to accessibility inquiries within 2 business days. If you need information in an alternative format (such as large print, Braille, or audio), please let us know and we will do our best to accommodate your request.

7. Formal Complaints

If you are not satisfied with our response to an accessibility concern, you have the right to file a complaint with a regulatory body. In the United States, you may contact the U.S. Department of Justice Civil Rights Division or your state disability rights office. We encourage you to contact us first so we have the opportunity to resolve the issue directly.

8. Continuous Improvement

Accessibility is an ongoing effort. We regularly review our website, train our team on inclusive design practices, and test new features for accessibility before release. We are committed to making our digital presence as welcoming and usable as our in-home care services.